1. Order Cancellation

Customers can cancel their order within 24 hours of placing it, provided the order has not already been processed or shipped. To request a cancellation, customers must contact our customer support team via email or phone with their order details. Once the cancellation is confirmed, the order amount will be refunded in accordance with our refund process.

2. Non-Cancellable Orders

Certain products and services offered by Geocare Healthcare may not be eligible for cancellation once the order is confirmed. This includes perishable items, healthcare essentials, or products marked as “non-returnable” at the time of purchase. Customers are advised to review the product details carefully before placing an order.

3. Refund Process

Refunds will be processed once the cancellation request is approved or the returned product has been received and inspected. The refund will be credited to the original payment method used during purchase within 7–10 business days, depending on the bank or payment provider’s policies. Shipping charges, if applicable, are non-refundable.

4. Damaged or Defective Products

In case a product is delivered in a damaged, defective, or incorrect condition, customers must notify Geocare Healthcare within 48 hours of delivery. Upon verification, we will either replace the product or issue a refund. Customers may be required to provide images or return the product for quality inspection.

5. Contact and Support

For all refund and cancellation requests, customers are encouraged to reach out to our dedicated support team through the contact details provided on our website. Geocare Healthcare aims to ensure a smooth, transparent, and fair process while maintaining customer satisfaction at all times.