Cancellation Policy
Change your mind right after hitting “order”? Happens all the time — wrong glove size, a better deal pops up somewhere, or you just second-guess the quantity. Whatever the reason, cancelling with us doesn’t need to be a hassle.
When You Can Cancel
The cutoff is simple: anytime before your order ships out of our warehouse. Once it hits “dispatched,” it’s already on a truck heading your way, and there’s genuinely nothing we can do on our end to pull it back. At that point, your best bet is letting it arrive and going through our Returns & Refunds process instead.
Cancelling an Order
Here’s how it works:
- Log in, head to My Orders, pick the order, and hit cancel.
- Ordered as a guest, or the online option isn’t working for some reason? Just call support with your order number ready.
- We’ll confirm it’s cancelled and let you know the refund timeline if you’d already paid.
Getting Your Refund
Already paid before cancelling? That amount comes back in full, to whatever payment method you used originally. Expect it within 5–7 business days, give or take — your bank or payment provider’s own processing speed plays a part too.
Cash on Delivery is even simpler. Since no money’s changed hands yet, cancelling just stops the order there. Nothing to refund.
When We Cancel Instead
Sometimes we’re the ones who have to pull the plug — stock ran out unexpectedly, a pricing error slipped through, or we couldn’t verify the order for some reason. We’ll flag it to you as soon as it happens and refund anything you paid, no delays. It’s rare, and we’d rather it never happen at all, but figured you should know it’s a possibility.
Bulk (B2B) Orders
Institutional or large-volume orders don’t always play by the same rules — especially anything customised, or tied to a tender. If you’re cancelling as a hospital, distributor, or institutional buyer, skip straight to your Geocare account manager or ring our Bulk line, and we’ll sort it out based on what was agreed at confirmation.
Need a Hand?
We’re around Monday to Saturday, 9 AM to 6 PM.
- Retail (B2C): +91 6385055846
- Bulk (B2B): +91 7358761118
- Helpline: +91 9003984442 / +91 7358761118