Returns & Refunds Policy
Ordering medical supplies online means trusting that what shows up matches what you clicked “buy” on — and most of the time, it will. But products don’t always work out, boxes get the wrong item packed in, and sometimes a hospital’s procurement team just needs to send something back. Here’s how we handle it.
Return Window
Seven days. That’s how long you have from the date your order is delivered to request a return. It’s not a lot of time, we know, so if something looks off, don’t sit on it — reach out early rather than realising on day 10 that the window’s closed.
What We’ll Take Back
If a product is unused, unopened, and still in its original packaging, it’s generally eligible. Where it gets tricky is anything we sell that touches the body or is meant for single use — gloves, masks, thermometers, and similar hygiene items fall into this bucket. Once that seal is broken, we can’t accept it back, even if you simply changed your mind. It’s not about being strict for the sake of it; once a package like that is opened, we can’t guarantee it’s safe for the next person to receive, and that’s a line we’re not willing to cross.
Damaged items, wrong items, or anything defective is a different story entirely. Those come back regardless of what state the packaging is in.
Who Pays for Shipping
We do, at least for legitimate returns. Once your request gets approved, we’ll either send someone to pick it up or send you prepaid shipping details — either way, it shouldn’t cost you anything extra.
The Actual Process
Start by calling or emailing our support team within that 7-day window. Mention your order number and roughly why you’re returning it. From there:
Our team checks eligibility, usually within a day or two. If it’s a go, we’ll sort pickup or tell you where to ship it. Once the item lands back with us and gets inspected, we move ahead with your refund or replacement.
Getting Your Money Back
Refunds land within 5–7 business days after we’ve received and approved the return, going back to whatever method you originally paid with. Card and UPI payments through Razorpay follow your bank’s own timeline after that. If you paid cash on delivery, we’ll need your bank details to send the refund directly, so have those ready when you reach out.
If You’re a Bulk or Institutional Buyer
B2B orders don’t always follow the same rules as a single retail purchase — a lot depends on what was agreed when the purchase order was confirmed. If you’re ordering as a hospital, clinic, or distributor, it’s best to go straight to your account manager, or call our Bulk line, and we’ll work through the specifics with you directly.
Talk to Us
We’re around Monday through Saturday, 9 AM to 6 PM.
- Retail (B2C): +91 6385055846
- Bulk (B2B): +91 7358761118
- Helpline: +91 9003984442 / +91 7358761118
Returns aren’t anyone’s favourite part of shopping, but we’d rather make it painless than make you fight for it.
